Hospitality Courses & Training
MASTERCLASS
Your Key to Success
Understand the needs of your business
Be introduced to the signature model that you can use to revamp your business and make it even more successful. Identify your business culture and values, and learn how to embed this through everything you do, so you, your staff and your business, lives and breathes it on a daily basis.
What you learn in this masterclass can be applied directly to your business. To book your place then Schedule a Call with us to make arrangements.
MASTERCLASS
Creating a Star Quality Experience
Pay it Forward with Random Acts of Kindness
As you step into the shoes of your guests, this masterclass will open your eyes as to what you can do to add value to your guest experiences… a journey that all hospitality professionals should embark on.
What you learn in this masterclass can be applied directly to your business. To book your place on this course then Schedule a Call with us to make arrangements.
Virtual Workshops
Monthly Online Courses for Individuals
Embark on a virtual learning journey with our comprehensive workshop series: Download the Star Quality Training Courses Overview
Designed to sharpen your skills and broaden your hospitality business knowledge. Each one-hour workshop is crafted to provide actionable insights, fostering a dynamic and engaging online learning experience. Whether you’re looking to enhance your professional expertise or stay abreast of industry trends, our thoughtfully curated virtual workshop schedule offers a diverse range of topics to suit your interests and career goals.
.
WorldHost Courses
Transforming Customer Experiences
Principles of Customer Service – One Day
This hands-on training will equip you with practical skills and strategies to enhance customer satisfaction, boost loyalty, and ultimately drive business success. Our expert trainer will guide you through interactive sessions, covering topics like effective communication, problem-solving, and creating memorable customer experiences.
Dealing with Conflict – NEW Course – One Day
The WorldHost ‘Dealing with Conflict’ programme will help prepare employees to manage conflict with customers, visitors and guests by providing simple strategies and universal guidance to manage interventions professionally and effectively with the aim of defusing the situation whilst providing appropriate customer solutions.
For more information download the WorldHost Courses Overview
For each course delegates will receive a WorldHost certificate and an e-book on course completion.
Tailored Courses
Customers are Your Lifeline
How to be truly Hospitable
This course will look at the importance of welcoming your guests and how to relate to them in a way that only they as an individual will understand. Focusing on attitude, behaviour, communication and basic etiquette, you will learn how to be eloquent with your guest interactions to deliver a seamless service. This is a tailored course specific to your organisational requirements.
–
Tailored Courses
Building a Super Team
Empowering your Supervisors and Managers
This course is for your Supervisors and Managers to fully understand their role and learn how to motivate their teams. The art of negotiation, delegation and organisation are just some the skills that will be explored. It is time for them to step up and lead from the front.
This is a tailored course specific to your organisational requirements. To book an in-company course then Schedule a Call with us to make arrangements
