About Star Quality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests. We will work with you to put together a strategy that you can implement yourself so you move away from your complaining guests and move towards a profitable business that can be run without you constantly being there. The best businesses run themselves.
About Monica Or
With over thirty years of hospitality experience Monica is the founder of Star Quality Hospitality Consultancy. Throughout her career she has been involved with hotel openings, refurbishments, implementation of standards, and is an expert in People Management, having worked for The Ritz, Radisson Edwardian Hotels and Hilton Group Plc. She now works with the owner / managers of independent hotels and restaurants focusing on their business structure, operations and service delivery to create memorable guest experiences.
Monica is a Fellow of the Institute of Hospitality and has previously been Chair for the Institute of Hospitality London serving on their committee for five years.
As an accomplished speaker and author, Monica has spoken at international hotel conferences including The Independent Hotel Show and World Travel Market in London, and COTELCO in Columbia. She has been featured in The Caterer, Boutique Hotelier, and Hospitality Magazine.
Monica is also the Amazon best selling author for her three books ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ , ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ and ‘Star Quality Talent – Inspiring Hospitality Careers’