About Star Quality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests. We will work with you to put together a strategy that you can implement yourself so you move away from your complaining guests and move towards a profitable business that can be run without you constantly being there. The best businesses run themselves.
Our Vision
To raise the profile of the hospitality industry so whichever hotel a guest chooses to stay in, or whichever restaurant they choose to dine at, they are taken on a unique customer service journey; where the hospitality professionals they meet along the way create memorable experiences just for them.
Our Values
Service Excellence, Delivering Random Acts of Kindness and Creating Memorable Guest Experiences.
About Monica Or – The Dancing Hotel Inspector
With over thirty years of hospitality experience Monica is the founder of Star Quality Hospitality Consultancy. Throughout her career she has worked in small independent hotels through to 5 star luxury hotels gaining experience with The Ritz, Radisson Edwardian, Cunard and Hilton Hotels.
As an award winning hospitality consultant, and Fellow of the Institute of Hospitality, Monica now works with the owner / managers of independent hotels focusing on their business structure, operations and service delivery to create memorable guest experiences.
Monica is also the Amazon best selling author for her three books ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ , ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ and ‘Star Quality Talent – Inspiring Hospitality Careers’
As a hospitality thought leader, Monica has spoken at international hotel conferences including The Independent Hotel Show and World Travel Market in London, and COTELCO in Columbia. She has been featured in The Caterer, Boutique Hotelier, and Hospitality Magazine.
In her spare time, Monica is a Pro Am Ballroom and Latin dancer competing internationally with her Professional dance partners. She has also been featured as a dancer in ‘Killing Eve’ (BBC), ‘Close to Me’ (Channel 4) and ‘Trying’ (Apple TV).