It was on the afternoon of the 1st April, that our international guest speaker, Monica Or, shared her expertise on stage as our Colombian Hoteliers receive their Key to Success. This was Monica’s first trip to Colombia and she spoke to our delegates about “How to Run a Productive and Competitive Hotel Business”. She did this […]
Those of you that follow me and regularly read my newsletter will be aware that I wrote ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ for hotel owners and managers to assist them to run their businesses more profitably. Since the book has been published I have been running Masterclasses around the […]
Are your staff true GEMs and do they really know how to WOW your guests? Customer Service Excellence is something that I work with my clients to achieve to assist them to go the extra mile with their guests. Our first impressions are made within 3-5 seconds of seeing something to which we will form […]
Last night I was invited to the soft launch of The Woodford, to experience their sophisticated and elegant dining experience. The food was a feast for your eyes and a treat for your taste buds. Talented Chef Ben Murphy makes his mark at The Woodford as he heads up his kitchen team together with William […]
Today I had the pleasure of running a Masterclass on The Key to a Successful Hospitality Business for the Edge Hotel School students. This is the third time that I have run a Masterclass with the students from this hotel school and it was wonderful to see so many of them: The session was based […]
