I have just come across a fantastic tool to carry out interactive online training via Skilio. This platform allows you to run seminars and one to one sessions online which is ideal for when I am running my coaching sessions. The idea behind it is that it is a great way for you to learn […]
This afternoon I was invited to Deptford Green School to attend their Careers Fair so I could promote the hospitality industry. I was contacted by them through the Inspiring The Future campaign. I introduced them to the industry by looking at the 14 sectors of the hospitality, leisure, travel and tourism industry and we did a short […]
On Friday 25th January 2013 I was a guest at the Charity Fund Raising dinner for Hospitality Action at the wonderful Pennyhill Park in Surrey. This evening was organised by Danny Pecorelli and Philip Newman-Hall, and this was no ordinary charity dinner as we were served by some of the most esteemed Hoteliers from across […]
As we welcome in the New Year this is the time that goals are set with great intentions to run and manage an ever more successful business. Although one thing that often gets overlooked is the all important question of where are we now? Once that has been established then we can see where improvements […]
I have been training the staff at the award winning Shampan Group the WorldHost Principles of Customer Service course. All their staff that have attended this training have passed the course. As well as training their staff the basic principles I have also had the pleasure of training 16 of their staff from across their […]
