Today I attended my first Chamber of Commerce Networking event which was held at the Bexleyheath Marriott Hotel. I have been to many networking events although this was my first one that has been run by the South East London Chamber of Commerce. Even though I am an experienced networker I was not sure what […]
The following link will take you through to the article on Managing Guest Expectations through Star Ratings and Reviews
The idea of the Star Quality Hospitality Consultancy was conceived in April 2012 by Monica Or who has a wealth of experience in the Hospitality Industry. She has been involved with hotel openings, refurbishments, implementation of standards, and is an expert in People Management. She has worked for The Ritz, Radisson Edwardian Hotels, Hilton Group […]
