Hot off the press the Star Quality Experience online courses are now available in the Upskill People Store. Based on the Amazon best selling book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ this has now been developed by Monica in to two series of online courses. Star Quality Hotel Experience […]
This week I am working on a specialist project in partnership with IAIE as I am taking the Star Quality Experience into schools in Hong Kong and China. IAIE is the International Alliance for Invitational Education and their focus is on promoting positive climates for learning, leading and living. The masterclass that I have run […]
I have been working with Robert Richardson FIH, General Manager at The Grand in Folkestone who has been implementing my Star Quality Experience online course at his hotel. His award winning hotel is a Grade II listed building that is privately owned with strong links to the local community. At The Grand, Robert has a […]
Last night’s Back to The Floor 4 raises £130,000 for Hospitality Action. This bi annual event brings together industry leaders, colleagues and associates to a fun filled night of service delights. 80 hospitality industry Chief Executives, Directors and Managers go Back to The Floor to serve their hospitality peers in a glittering banquet setting. I […]
I was delighted to be invited to attend the inaugural Triple H Awards and Shared Knowledge Day. The Triple H Awards was organised by MEG Events Ltd and sponsored by the UKHA and Housekeeping Today UK. The Triple H Awards stands for Hotel Housekeeping Honours and is the first award ceremony to celebrate the dedicated […]
