The long awaited updated 2nd Edition of ‘Star Quality Hospitality’ is Amazon’s hot new release and best seller. It became available to buy from Amazon in Kindle and Paperback from the 26th September 2023. It has been just under 10 years since ‘Star Quality Hospitality – The Key to a Successful Business’ was first published. […]
In January 2022 the Institute of Hospitality launched their Fellows Broadsheet whereby a Fellow of the Institute is invited to write a Broadsheet article for their peers. I was honoured to be asked to write their inaugural Broadsheet which was on the topic of “Mental Health – Putting Your People First”. Since then every month […]
Last week I was delighted to be a Springboard Ambassador Guest Speaker, for the Springboard trainees. Their trainees are under 25 looking for employment in hospitality. The session was held online and I spoke to them about my career in hospitality giving them an insight into some of the opportunities the industry offers, and my […]
Over the past few months I have been delighted to have been involved in the DMB Tourism Awards 2022. The Destination Management Board Awards celebrate hospitality and tourism businesses across Bournemouth, Pool and Christchurch. In total there were 18 award categories. I was a sponsor for the Small Hotel category and independent judge. From the […]
A ‘take part any time’ challenge was organised by Hospitality Action between October 8 – 16, encompassing World Mental Health Day 2022 on October 10 to support the Hospitality industry. As well as this four hosted Walk for Wellbeing 20km events took place in London, Birmingham, Manchester and Glasgow, on Sunday 16 October. I organised […]
Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
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