Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
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©2012 – 2025 Monica Or T/A Star Quality Hospitality Consultancy




A Star Quality Performance at Springboard’s Aladdin Pantomime
/in Hospitality /After months of preparation the last three nights revealed a Star Quality performance at Springboard’s Aladdin Pantomime. For some, Pantomime season is now over, although not for those of us working in hospitality. 44 hospitality professionals dedicated their spare time to star in the second of Springboard’s Charity Pantomimes. Looking for more fun and innovative […]
The Clink Charity New Year Ball 2018
/in Hospitality /I was delighted to be invited to attend The Clink Charity New Year Ball 2018. This was held at the newly refurbished and renamed Royal Lancaster London. This annual charity fund raiser highlights the great work that the Clink Charity carries out. Working in partnership with Her Majesty’s Prison Service they train hospitality service skills to aid rehabilitation. […]
A I (Artificial Intelligence) Meets Human Hospitality
/in Hospitality /A follow up to the WTM Thought Leaders Breakfast which I facilitated last November, I ran as a webinar in December 2017. The webinar was called ‘A I (Artificial Intelligence) meets Human Hospitality’ and once again hosted by SiteMinder, Revinate and IDeaS During this global webinar which had over 400 registrations, I revealed what happened during the WTM Thought Leaders Breakfast and […]
Virtual Reality Hotel Pops Up at Skills London
/in Hospitality /To highlight the Apprentice and career opportunities available in the hospitality industry, a Virtual Reality Hotel pops up at Skills London. This is the UK’s biggest job and careers event and is being held today and tomorrow at Excel London. I was invited to come along for the VIP opening of the event this morning. Hosted by Umbrella […]
Hospitality Thought Leaders discuss The Future of Hotels and Travel
/in Hospitality /On the second day of World Travel Market, SiteMinder, Revinate and IDeaS run an Executive Breakfast Event. This year I was invited to speak and facilitate this session. As we gathered together over breakfast our Hospitality Thought Leaders discuss The Future of Hotels and Travel. The main question posed to the audience was ‘Who will be […]