Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
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©2012 – 2025 Monica Or T/A Star Quality Hospitality Consultancy




Boutique Hotelier’s Personal Service Star Awards 2017
/in Hospitality /Last night the Boutique Hotelier’s Personal Service Star Awards 2017 were presented to an audience of hoteliers and their staff at the Hilton London Olympia. These awards celebrate the hard work and dedication of the staff that work within the boutique hotels throughout the country. These individuals have gone above and beyond to give their […]
UpSkill People launch their Managing People Series
/in Hospitality /UpSkill People launch their Managing People Series at Shangri La at The Shard. As you enter, a wonderful breakfast is served on the 35th Floor of this iconic London venue. A great setting to network and chat with fabulous views across the river. After breakfast it is off to the ballroom to discover how to capture the […]
New brand of Care Home that delivers 5 Star Service
/in Hospitality /Today I attended the VIP launch of a new brand of care home that delivers 5 star service. Baycroft Care Homes and Senior Villages launched in Orpington. It has 75 rooms, residential lounges, restaurants on every floor, spa bath facilities, cinema, childrens play area, library, specialist dementia facilities, gym, treatment room and beauty salon. The […]
Hospitality Action 180 Club #HA180
/in Hospitality /Hospitality Action is the Hospitality Industry Benevolent Organisation. This charity offers vital assistance to all those who work, or have worked within the hospitality industry. Their Hospitality Action 180 Club #HA180 was launched to celebrate the 180 years that Hospitality Action has been established. Since 1837 Hospitality Action has assisted those that face serious difficulties […]
EHAP – Elite Hospitality Assessment Professionals
/in Hospitality /EHAP – Elite Hospitality Assessment Professionals has just been launched. This is a network of industry experts who will be carrying out End Point Assessments for the new Hospitality Apprenticeship standards. For the last two days the following 8 industry experts have been training to be End Point Assessors. (From left to right as pictured […]