The other week I was invited by LCCA to speak to a group of Hospitality students on the topic of ‘Becoming a Hospitality Professional’. LCCA – The London College of Contemporary Arts runs HNC and HND Hospitality Management courses. When I met the students I started the workshop with a short quiz on the hospitality industry […]
For those of you that follow my blog you will know that over the last few weeks I have been running a competition to find a name for our teddy. I am delighted to announce that our Star Quality Hospitality Consultancy teddy now has a name. The winning name is ‘Starlight‘. Congratulations to our winner […]
I am always highlighting to my clients the importance of how to gain great feedback, reviews and testimonials. For those of you that have read my book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys‘ you will know that ‘Reviews’ is just one of the 7 Rs in my model that […]
The Institute of Hospitality run regular webinars for their members to take part in which contributes to their continuing professional development. The latest webinar was run by Pete Fullard who is the Managing Director for Upskill People and he spoke about ‘Truly changing behaviour with e-learning’. During the questions at the end he explained how Star Quality Hospitality […]
I would like to introduce you and invite you to meet our Star Quality Hospitality Consultancy Teddy… Star Quality Hospitality Teddy naming competition This teddy is the latest edition to our Star Quality Hospitality Consultancy family although as yet has no name. So we are launching our Star Quality Hospitality Consultancy Teddy naming competition. To […]
Becoming a Hospitality Professional
/in Hospitality /The other week I was invited by LCCA to speak to a group of Hospitality students on the topic of ‘Becoming a Hospitality Professional’. LCCA – The London College of Contemporary Arts runs HNC and HND Hospitality Management courses. When I met the students I started the workshop with a short quiz on the hospitality industry […]
Our Star Quality Hospitality Consultancy Teddy now has a name
/in Hospitality /For those of you that follow my blog you will know that over the last few weeks I have been running a competition to find a name for our teddy. I am delighted to announce that our Star Quality Hospitality Consultancy teddy now has a name. The winning name is ‘Starlight‘. Congratulations to our winner […]
Feedback, Reviews and Testimonials
/in Hospitality /I am always highlighting to my clients the importance of how to gain great feedback, reviews and testimonials. For those of you that have read my book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys‘ you will know that ‘Reviews’ is just one of the 7 Rs in my model that […]
E-Learning Partnerships with Upskill People and Umbrella Training
/in Hospitality /The Institute of Hospitality run regular webinars for their members to take part in which contributes to their continuing professional development. The latest webinar was run by Pete Fullard who is the Managing Director for Upskill People and he spoke about ‘Truly changing behaviour with e-learning’. During the questions at the end he explained how Star Quality Hospitality […]
Meet our Star Quality Hospitality Consultancy Teddy
/in Hospitality /I would like to introduce you and invite you to meet our Star Quality Hospitality Consultancy Teddy… Star Quality Hospitality Teddy naming competition This teddy is the latest edition to our Star Quality Hospitality Consultancy family although as yet has no name. So we are launching our Star Quality Hospitality Consultancy Teddy naming competition. To […]