Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
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Institute of Hospitality London’s Career Fair 2017
/in Hospitality /The Institute of Hospitality London’s Career Fair 2017 was held at the Institute of Directors in Pall Mall yesterday. This is the first time that the London branch have run an event like this and it brought together over 250 students who met more than 30 employers. The event was organised by Michael Voight, the […]
The Social Diner – Supper Club at Brigade Bar and Bistro
/in Hospitality /Last night I attended the launch of The Social Diner – Supper Club at Brigade Bar and Bistro in London Bridge. This is no ordinary restaurant though. As Brigade is a social enterprise which helps homeless individuals to develop the skills and motivation to find employment in hospitality. The apprentice chefs that work in this […]
CMI Management Book of the Year 2018 Competition
/in Hospitality /I am delighted to announce that my book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys‘ has been entered in to the CMI Management Book of the Year 2018 competition. The Management Book of the Year 2018 competition is organised by the Chartered Management Institute in association with the British Library. It […]
The Hospitality Undergraduate Mentoring Scheme HUMS
/in Hospitality /I was recently invited to attend The Hospitality Undergraduate Mentoring Scheme HUMS which is run by The Springboard Charity. The scheme was originally established in 2009 and was previously known as The Savoy Society Mentoring Scheme. It was the brainchild of Stuart Johnson and it supports students at selected UK universities when entering the hospitality […]
Soft Opening of The Ned
/in Hospitality /Last night I was invited to stay during the soft opening of The Ned. Situated in the heart of the city opposite the Bank of England, this 252 bedroom hotel / members club is housed in the former headquarters of Midland Bank. The Grade 1 listed building was designed by architect Sir Edward ‘Ned’ Lutyen […]