Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
We will work with you to put together a strategy that .....
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©2012 – 2025 Monica Or T/A Star Quality Hospitality Consultancy




Hospitality Rising Stars Celebrate Success
/in Hospitality /Once again it is Award Season for the Hospitality Industry and there are too many award ceremonies to mention and attend, although there are two awards that are very close to my heart. These are the ones that recognise the up and coming rising stars in our industry – these are the names we should be […]
How social are you on Social Media?
/in Hospitality /Nearly everyone has a smart phone these days and will have Facebook, Twitter LinkedIn, Google +, and / or Instagram to name just a few of the social media apps loaded on their phone. People will use these tools to interact with one another, at first it was just with friends, now it is with […]
What makes you Unique?
/in Hospitality /The hospitality industry is extremely competitive. Almost every day you read about a new opening or a hotel that has been refurbished and is about to re-open. So what can you do to ensure that you keep ahead of your competition? What is it that will make you unique? Some hotels will focus on their […]
The Kitchen SE12 reopens
/in Uncategorized /It has been ten months since I last blogged about The Kitchen SE12 back in August 2015, which was to share the sad new that it was closed down as Fire devastates The Kitchen SE12. This was caused by an electrical fault. During that time the owners have shown determination and have been working extremely hard to […]
How to Turn Around a Failing Business – Masterclass
/in Hospitality /At the end of last year I published my book “Star Quality Hospitality – The Key to a Successful Hospitality Business” and within five weeks of it’s launch, it became an Amazon Best Seller for Hospitality Travel and Tourism. Since publishing my book it has been reviewed in Hospitality Magazine – the subscription magazine for members […]