Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
We will work with you to put together a strategy that .....
Stay In The Loop
Enter your best email address below for our latest updates.
©2012 – 2025 Monica Or T/A Star Quality Hospitality Consultancy




Hotel and Catering Challenge Cup 2015
/in Hospitality /I am delighted to announce that the Institute of Hospitality London Branch have agreed to be the headline partner for the HACCC 2015 – the Hotel and Catering Challenge Cup. This is an annual event organised by Paul Gilley from CC Festivals and is great day out for all involved with hospitality. Throughout the day […]
Top 10 Secrets to a Successful Hotel Business Revealed
/in Hospitality /A couple of weeks ago I was speaking at The Hotel and Catering Show in Bournemouth on the ‘Top 10 Secrets to a Successful Hotel Business’. If you missed it below is a quick run down to my Top 10 Secrets. 1 – Connect with the World Wide Web 2 – Know your numbers 3 – Be squeaky […]
Make It Happen
/in Hospitality /International Women’s Day is on the 8th March 2015 and this year’s theme is “Make It Happen”. Throughout the world there have been events to celebrate the achievement of women and encourages effective action for advancing and recognising women. Earlier this week I attended an event run by Women 1st who support women who aspire […]
Make your First Impressions count
/in Hospitality /I do a lot of work with my clients on creating a positive first impression and immediately they assume I am talking about their grooming standards and use of body language when they interact with their guests. This is all very important, and I do talk about this however I also bring to the attention of […]
Book Launch – ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’
/in Uncategorized /Last night I was delighted to hold my official book launch of ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ at 510 Below in Fulham. This is a newly opened Gin Bar which has 40 different gins and can be found downstairs from Manuka Kitchen which is in the Michelin Guide. My book […]