Last night as Chairman for the Institute of Hospitality London I was delighted to organise together with my committee our CPD (Continuing Professional Development) event at the wonderful Four Seasons Hotel London at Park Lane. The evening started with refreshments and our guests were then given a show round of the hotel, whilst the committee and […]
This morning I had the pleasure of running the WorldHost Service Across Cultures course to some of the managers from the J D Wetherspoon Pub company as a taster session, as it is part of a suite of courses from the WorldHost Customer Service programme. The Service Across Culture course improves awareness of the delegate’s feelings, […]
On Wednesday 28th February 2014 at The Grosvenor House Hotel the Institute of Hospitality held their annual Fellows’ Dinner. A celebratory evening when the Fellows of the Institute get together and welcome in new Fellows to the Institute. Having been a member of the Institute since I was a student, I upgraded my membership to be […]
I have really enjoyed the last few weeks working with the Senior Management Team, Restaurant Managers and Chefs from the Banana Tree restaurant group. Banana Tree currently operate 7 restaurants within London located at Angel, Bayswater, Maida Vale, West Hampstead, Soho, Watford and Clapham Junction specialising in Indochina cuisine. I trained the team on the […]
The fireworks that welcomed in 2014 were spectacular and can be seen here by clicking on this link. As we say goodbye to 2013 and welcome in 2014, it is a time for catching up with old friends and acquaintances and starting afresh with renewed hope, vigor and vitality. So to ensure that you don’t miss […]
CPD Event – How to provide great Customer Service to People with Disabilities
/1 Comment/in Uncategorized /Last night as Chairman for the Institute of Hospitality London I was delighted to organise together with my committee our CPD (Continuing Professional Development) event at the wonderful Four Seasons Hotel London at Park Lane. The evening started with refreshments and our guests were then given a show round of the hotel, whilst the committee and […]
J D Wetherspoon Managers learn about Service Across Cultures
/in Hospitality /This morning I had the pleasure of running the WorldHost Service Across Cultures course to some of the managers from the J D Wetherspoon Pub company as a taster session, as it is part of a suite of courses from the WorldHost Customer Service programme. The Service Across Culture course improves awareness of the delegate’s feelings, […]
Officially presented as a Fellow of the Institute of Hospitality
/in Hospitality /On Wednesday 28th February 2014 at The Grosvenor House Hotel the Institute of Hospitality held their annual Fellows’ Dinner. A celebratory evening when the Fellows of the Institute get together and welcome in new Fellows to the Institute. Having been a member of the Institute since I was a student, I upgraded my membership to be […]
Banana Tree complete Management 1st Programme
/in Hospitality /I have really enjoyed the last few weeks working with the Senior Management Team, Restaurant Managers and Chefs from the Banana Tree restaurant group. Banana Tree currently operate 7 restaurants within London located at Angel, Bayswater, Maida Vale, West Hampstead, Soho, Watford and Clapham Junction specialising in Indochina cuisine. I trained the team on the […]
Here is to a prosperous 2014
/in Hospitality /The fireworks that welcomed in 2014 were spectacular and can be seen here by clicking on this link. As we say goodbye to 2013 and welcome in 2014, it is a time for catching up with old friends and acquaintances and starting afresh with renewed hope, vigor and vitality. So to ensure that you don’t miss […]