Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
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Dinner at the newly reopened Cafe Royal
/in Hospitality /The prestigious Cafe Royal reopened this week as a luxury 159 bedroom hotel. In keeping with its glamour and style this infamous building has been restored to its former glory and the legacy lives on. Last night I was invited to have dinner at Cafe Royal in the Ten Room. As you enter the main […]
Shampan at the Spinning Wheel wins Newcomer of the Year Award in the South East Region at the British Curry Awards 2012.
/in Hospitality /The Shampan Group comprises of three fine dining Indian Restaurants in the South East: Shampan 2 is located in Bromley Shampan 3 is located in Welling Shampan 4 – Shampan at the Spinning Wheel is located in Westerham. Their newest restaurant is Shampan at The Spinning Wheel which has been opened for just over a […]
Institute of Hospitality Student Learning and Development Forum
/in Hospitality /As Vice Chairman for the Institute of Hospitality London Branch – I organised their 7th Annual Student Learning and Development Forum which was held at the Premier Inn Kings Cross yesterday. This event proved extremely popular with 100 people booked to attend with students not only from London, but also as far as Bournemouth. The […]
Institute of Hospitality – Aspiring Manager Awards Dinner 2012
/in Hospitality /Last night, on behalf of the Institute of Hospitality London Branch as their Vice Chairman I was hosting their Aspiring Manager Awards Dinner together with Antonio Fernandes FIH, which was held at The Langham Hotel, London. The event was attended by students, Hospitality Managers, General Managers and Directors of companies representing some of our top […]
Customer Service experiences in London cafes
/in Hospitality /This afternoon I had a meeting with my associate Susannah Fields and we decided to meet in a cafe in Covent Garden as all we wanted was a cup of tea and a cake. So having had a look at the website of Notes Cafe we thought that would be a convenient place to meet. I […]