Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
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©2012 – 2025 Monica Or T/A Star Quality Hospitality Consultancy
A short walk from Fulham Broadway tube station you will come across a newly opened Bistro in Fulham Road. Run by Joseph Antippa and Tyler Martin this new venture is sure to be a hit with the locals. I had the pleasure of dining there last night, and as you walk in the informal friendly […]
Hotel GB – The Final Day
/in Hospitality /So on the final day during lunch service Gordon leaves his team to run the kitchen and restaurant – only to turn up as a customer. The waiting staff do not notice him at first, and then once he is seated he orders everything off the menu. A good test to see what his trainees […]
Hotel GB – Day four
/in Hospitality /The big event for today was a surprise wedding where the guests thought they were coming for a birthday celebration so all the mentors were heavily focused on organising that. Kim was back from being sick although it appears she got out of the wrong side of the bed, laying in to her two trainees […]
Hotel GB – Day three
/in Hospitality /This evening’s episode had a much better focus on the trainees which was good to see – glad that Channel 4 acknowledged my tweets about this! So far the restaurant had two tables that did not pay and front office had one room that did not pay due to a noisy dog. As expected Food […]
Hotel GB – Day two
/2 Comments/in Hospitality /So tonight’s episode saw the introduction of Jimmy Carr as the Events Manager – running a doggy fashion show, and Kirsty Allsop with her bag of tricks taking up her position on Concierge. David came on board as a new replacement trainee and was very appreciative of his second chance. The main focus was on […]