Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
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©2012 – 2025 Monica Or T/A Star Quality Hospitality Consultancy
HotelGB – Selection, Training and Launch Day
/in Hospitality /So the first episode of HotelGB was aired this evening. HotelGB is in fact the Bermondsey Square Hotel which has been taken over for two weeks by the film company Optomen. The celebrity teams are headed up by Gordon Ramsay and Mary Portas. Gordon’s team are looking after the Kitchen, Restaurant, Bar and Gym, whilst […]
HotelGB 1st - 5th October 2012
/in Hospitality /HotelGB 1st – 5th October 2012
The girls team is headed up by Mary Portas who will have celebrities Kirtsy Allsop, Katie Piper, Hilary Devey, and Kim Woodburn assisting to look after the Reception and Spa with Sara Cox tweeting. The boys team is headed up by Chef Gordan Ramsay, with Gok Wan, Dr Christian Jessen, and Phil Spencer looking after the Bar, Restaurant and Gym with Tim Lovejoy tweeting.
The celebrities will run the hotel managing the various departments and their staff of unemployed inexperienced hopefuls who will be showing that they are willing and able to handle all of their guests requests and demonstrate a positive can do attitude throughout. The outcome for them could be a career in hospitality, although it is there celebrity managers who have to ensure that they are successful in securing full time paid employment by the end of the week.
All monies raised from this hotel venture will be donated to employment charities.
As I am passionate about hospitality this is something that cannot be missed. In order to get in on the action too I have applied to be a guest – although I expect so have many others. It would be wonderful if I do get on the show although if not I will just have to be content on watching it from the sofa. Either way ensure you tune in tonight Channel 4 at 9pm – it is on every night from 1st to 5th October – let’s find out how they do….
The Power of Networking
/in Hospitality /Today the South East London Chamber of Commerce have published their newsletter online as I was reading it I noticed they had included a couple of photo features of me. If you read my earlier blogs you will see at my first meeting there I did a 60 second elevator pitch – that’s me speaking […]
Fabulous video on Customer Service
/2 Comments/in Hospitality /Have a watch of the following video “The 25 greatest unprofessional sins committed by hotel front desk employees” and let me know your thoughts…. Did you spot them all? More importantly how much of this rings true for your employees? If you need assistance with Customer Service at your establishment then come along to our […]
UKSP Career Profile for Monica Or
/in Hospitality /Hot off the press – Career profile of Monica Or from the Star Quality Hospitality Consultancy has just been published on the UKSP website