Last night the Boutique Hotelier’s Personal Service Star Awards 2017 were presented to an audience of hoteliers and their staff at the Hilton London Olympia. These awards celebrate the hard work and dedication of the staff that work within the boutique hotels throughout the country. These individuals have gone above and beyond to give their guests the best possible experience and to create lasting memories for them.

There are a total of 11 categories and Star Quality Hospitality are proud to be sponsoring the Customer Service Award for the third year.

Star Quality Hospitality Consultancy sponsoring the Boutique Hotelier Awards

The winners for 2017 are:

Bar Manager of the Year – Andrew Morton – Mullion Cove Hotel, Cornwall

Restaurant Manager of the Year – Tugen Demir – The Arch, London

Front of House Manager of the Year – Kia Hellens – Georgian House Hotel, London

Housekeeping Manager of the Year – Praxeda Kassimi – The Cavendish, London

Concierge of the Year – Hugo De Castro – The Grand Hotel, Jersey

Customer Service Star of the Year – Alice Garbuio – The Capital, London

Reservations / Revenue Manager of the Year – Freya Coffey – Aviator, a hotel by TAG, Farnborough

Shining Star Award – Tom Hollywood – Le Manoir, Oxford

General Manager of the Year – Highly Commended – Pim Wolfs – Pale Hall Hotel, Llanderfel

General Manager of the Year – Adam Dyke – The Devonshire Arms – Bolton Abbey

The Cavendish have now had two of their staff win two years in a row. Last year Jack McCarthy won Concierge of the Year and this year Praxeda won the Housekeeping Manager of the Year award.

Monica presenting the Customer Service Star Award to Alice Garbuio from The Capital.

Each year at this occasion the sponsors also give a gift to all that attend. For the last two years the attendees have received copies of my book Star Quality Hospitality and Star Quality Experience respectively. This year they were the recipients of their very own Starlight bear.

The Cavendish winners – Jack McCarthy, Concierge of the Year 2016 and Praxeda Kassimi, Housekeeping Manager of the Year 2017 with Starlight.

Andrew Morton, Bar Manager of the Year 2017 with Starlight.