Last night I organised our first Hospitality Superheroes Meet Up event where we discussed the hot topic of Security in London for Hospitality Businesses. The event was sponsored by the Academy of Hospitality and held at The Brigade Bar and Bistro. Our guest speaker was Darren Carter, the Chair of the Institute of Hotel Security […]
Today celebrates National Waiters Day 2018 – an annual event to promote the hospitality industry and encourage job seekers to find out more about working in Front of House Food Service. I popped along together with our Starlight Bear to soak up the atmosphere and support this great campaign. In London the event is held […]
Last night was the annual Institute of Hospitality Fellows Dinner. This was held at the Royal Automobile Club in Pall Mall. As you enter the club you are always greeted with the sight of a fantastic motor vehicle in their lobby. Although I was not here to marvel at the car on display. I came to […]
If you ever wanted to know what makes a 5 star hotel, then E4 may have the answer.. or not? Over the past few weeks it has been airing it’s ‘Five Star Hotel’ reality series where a Greek Hotel is ‘taken over’ by 5 celebrity reality ‘stars’. These 5 celebrities have to run the hotel […]
You have read the book, you have got our Starlight Teddy bear, who is wearing our T-Shirt! Well now it’s time to launch the Delivering a Star Quality Experience online course. The ‘Star Quality Experience – Hotelier’s Guide to Creating Memorable Guest Journeys’ is an Amazon Best Seller written by our founder Monica Or. Inside […]