BPP University is known as ‘The University for the Professions’ and have recently launched their Hospitality Degree qualifications. I was delighted to be invited to carry out a BPP Hospitality Interview and professional conversation which was videoed for their students. I was interviewed by their Deputy Dean, Paul Evans about my career and all things Customer Service related […]
Today is a very special day as it is my birthday! It is also the day that I have decided to launch my Random Acts of Kindness Challenge. It is a New Year, so its is time for a new challenge! For those of you that have read my book ‘Star Quality Experience – The […]
It is this time of year that you see posts about hospitality predictions for 2017. That is all well and good although we really need to be looking further ahead as what can you really do in the next few weeks to make your 2017 a roaring success? Your plans for 2017 should have been […]
The Institute of Hospitality London held their Student Learning and Development Forum today at the Ham Yard Hotel. This year the theme was ‘Stand Up to Stand Out’. Over the years I have had the pleasure of organising this forum which brings students from hospitality colleges and universities from across the country together with industry […]
I was invited to attend the ‘Thought Leaders in Hospitality’ breakfast meeting this morning which was organised by SiteMinder, Revinate and IDeaS and held on board The Sunborn Yacht Hotel which is docked at Excel. The theme of the meeting was to look at ‘What will the hotel industry look like in 2020?’ The session […]