As a Hospitality Consultant I love to get out and about meeting new people, and checking out different venues, particularly hotels and restaurants as they are my speciality. I love helping businesses to be the best at what they do, because these days being good is not good enough. So to find out what a […]
The Boutique Hotelier Awards always falls on the 1st night of the Independent Hotel Show and this is when the Personal Service Stars are awarded for their achievements and outstanding service. For the second year running, Star Quality Hospitality Consultancy sponsored the Customer Service Star of the Year Award and was delighted to present this […]
This week celebrate’s Springboard’s Front of House Festival where each day employers and students get together to share knowledge and experiences on specific job roles, highlighting job opportunities, career paths and progression routes in to hospitality: Monday – Barista Day Tuesday – Front of House and Guest Services Wednesday – Leisure/ Tourism Visitor Services Thursday […]
Yesterday I attended The Big Hospitality Conversation event which was held at City Hall and organised by the British Hospitality Association. The theme of the event was all about Inspiring the Next Generation of hospitality professionals. This is a long standing campaign of collaboration that brings together young people and hospitality employers to share their […]
Last night I attended the Institute of Hospitality London’s CPD event on ‘Growth through People Engagement’. The guest speaker Wayne Clarke was very insightful and shared some great information on what organisations need to do in order to have engaged staff. Below is a quick snapshot of the behaviours Managers need to demonstrate and are […]
