After the successful publication of my first book Star Quality Hospitality – The Key to a Successful Hospitality Business I am delighted to announce that my second book is all about delivering a Star Quality Experience. Having spent the last 9 months, researching, interviewing and writing this book I am very excited to say that my […]
I was up bright and early this morning and checked in to the Hilton London Park Lane, not to stay, but to register for the Mayfair Park and Tower Race 2016. This race is an annual event to raise money for Galvin’s Chance, the brain child of Chris Galvin and Fred Sirieix. The monies raised from […]
When working in hospitality you have to ensure that your staff are able to deliver Customer Service Excellence and one way to help them to do that is to invest in their training. Regular readers will be aware that I train the whole suite of WorldHost Training courses which include the following: Principles of Customer Service Course, Service […]
Last week I had the great pleasure of being invited to speak at the ‘People Mean Business’ Networking Event run by South East Enterprise. I was billed as their Special Guest Speaker and presented to a room full of 70 business men and women. I had worked with Tony Goldstein from South East Enterprise when […]
Here is a chance for you to really make a difference to help disadvantaged 18-24 year olds gain an opportunity to make their first steps in the hospitality industry. Chris Galvin and Fred Sirieix do just that as they set up Galvin’s Chance. They make the difference to these young adults by providing an in to work […]