Hospitality House

This morning I had a meeting at Hospitality House  in East Finchley and I was also given a tour of their facilities. This is a £1 million, state-of-the-art training and meeting facility dedicated to the hospitality industry’s employers, employees, learning providers and students, suppliers and professional bodies. On the ground floor they have meeting and function rooms […]

Global Competencies in Hospitality

Earlier this week I was invited to present to the Undergraduate and Postgraduate students of Sheffield Hallam University on the topic of “Global Competencies in Hospitality”. This was part of their one day programme which was held at the local Novotel Hotel on “Pursuing a Global Career”.  The day started with a keynote speech on […]

J D Wetherspoon Managers learn about Service Across Cultures

This morning I had the pleasure of running the WorldHost Service Across Cultures course to some of the managers from the J D Wetherspoon Pub company as a taster session, as it is part of a suite of courses from the WorldHost Customer Service programme.  The Service Across Culture course  improves awareness of the delegate’s feelings, […]