I have been training the staff at the award winning Shampan Group the WorldHost Principles of Customer Service course. All their staff that have attended this training have passed the course. As well as training their staff the basic principles I have also had the pleasure of training 16 of their staff from across their […]
The prestigious Cafe Royal reopened this week as a luxury 159 bedroom hotel. In keeping with its glamour and style this infamous building has been restored to its former glory and the legacy lives on. Last night I was invited to have dinner at Cafe Royal in the Ten Room. As you enter the main […]
The Shampan Group comprises of three fine dining Indian Restaurants in the South East: Shampan 2 is located in Bromley Shampan 3 is located in Welling Shampan 4 – Shampan at the Spinning Wheel is located in Westerham. Their newest restaurant is Shampan at The Spinning Wheel which has been opened for just over a […]
As Vice Chairman for the Institute of Hospitality London Branch – I organised their 7th Annual Student Learning and Development Forum which was held at the Premier Inn Kings Cross yesterday. This event proved extremely popular with 100 people booked to attend with students not only from London, but also as far as Bournemouth. The […]
Last night, on behalf of the Institute of Hospitality London Branch as their Vice Chairman I was hosting their Aspiring Manager Awards Dinner together with Antonio Fernandes FIH, which was held at The Langham Hotel, London. The event was attended by students, Hospitality Managers, General Managers and Directors of companies representing some of our top […]
