Last night I was delighted to host a table at the Beyond Food Foundation‘s 10th Anniversary Dinner held at the Brigade Bar and Kitchen. Simon Boyle founded the Beyond Food Foundation 10 years ago helping vulnerable adults to be trained up so they can retrain for a career in hospitality. In the photo collage above, […]
It has been a tough year for the hospitality industry and at last in the lockdown restrictions in the UK are gradually being eased and it is time for bringing hospitality back! As hotels across the country reopen indoor facilities today for the first time in five months, we bring you a special masterclass to […]
This year has been trying for all of us in hospitality and so to spread some festive cheer and to bring colleagues together Ioannis Pantelidis had the idea of singing The Twelve Days of Hospitality Christmas in aid of Hospitality Action. He put out a post on social media to see who would want to […]
Hospitality rises to the occasion once again with the Boutique Hotelier 2020 Champions Awards. For the past five years Star Quality Hospitality Consultancy has been the proud sponsor of the Boutique Hotelier Awards. This year the awards were held in a slightly different format due to Covid 19. This meant slightly different award categories in […]
I was delighted to have been a guest on the Redefine Hospitality Podcast – How to Improve Customer Experience. I was speaking with Alexander Novicov looking at how to improve the customer experience within hotels. We looked at strategies for hoteliers to do this, such as taking a proactive approach and researching their customers. From […]
