Covid is all around us – Stay #covidsafe

The UK Government has announced that for England from Monday 19th July 2021 the legal restrictions in relation to Covid will be lifted! A resounding cheer can be heard from every hospitality organisation no doubt. Amongst the measures being lifted a big sigh of relief will come as it legally means the end of social […]

The New Normal for Hotels Post Covid Lockdown

Having been confined to our homes since March 2020, the lockdown is gradually being eased with more businesses being given the green light to re open. So I thought is was about time I ventured out to experience for myself the new normal for hotels post Covid lockdown. Where better to visit than the Cave […]

Star Quality Talent raises money for Hospitality Action

It has been a year since my latest book ‘Star Quality Talent – Inspiring Hospitality Careers’ was published on Amazon. The official launch was held last October at Cafe Spice Namaste with Celebrity Chef Cyrus Todiwala who also wrote a very passionate foreword for the book. At the time of the launch I announced that […]

The Art of Personalisation

When working with my clients I cannot stress enough the importance of knowing the art of personalisation. In both my books ‘Star Quality Hospitality’ and ‘Star Quality Experience’ I look at the different ways that this can be done. The most important underlying concept is that the guest experience is tailored to the individual, as […]

Star Quality Experience Online Courses available in the Upskill People Store

Hot off the press the Star Quality Experience online courses are now available in the Upskill People Store. Based on the Amazon best selling book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ this has now been developed by Monica in to two series of online courses. Star Quality Hotel Experience […]