Hot off the press the Star Quality Experience online courses are now available in the Upskill People Store. Based on the Amazon best selling book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ this has now been developed by Monica in to two series of online courses. Star Quality Hotel Experience […]
This week I am working on a specialist project in partnership with IAIE as I am taking the Star Quality Experience into schools in Hong Kong and China. IAIE is the International Alliance for Invitational Education and their focus is on promoting positive climates for learning, leading and living. The masterclass that I have run […]
I have been working with Robert Richardson FIH, General Manager at The Grand in Folkestone who has been implementing my Star Quality Experience online course at his hotel. His award winning hotel is a Grade II listed building that is privately owned with strong links to the local community. At The Grand, Robert has a […]
The Institute of Hospitality welcomes in new Fellows at an annual celebration dinner. This year 81 new Fellows joined the Institute and 38 of them were officially inaugurated at the dinner infront of their peers. The wearing of a red carnation symbolises a new Fellow so they can be distinguished amongst the many established Fellows […]
For the last four nights I have been performing on the West End Stage at the Leicester Square Theatre. Together, with a cast of 39 actors from all sectors of the hospitality industry, we have volunteered our time, whilst also doing our ‘day jobs’. I am delighted to announce that the hard work has paid […]