At this time of year we need to create a Christmas to remember for our guests, so in this blog I have put together some festive tips for you. In reality though we are rushed off our feet, with back to back bookings for Christmas parties. All that our guests want to do is celebrate and let their hair down. We on the other hand are running round like headless chickens behind the scenes pulling our hair out, as we realise we have missed some crucial detail about their booking, our deliveries have been delayed and our stock is running low much too quickly… Although it does not have to be like that.
Below are some quick festive tips on how to create a CHRISTMAS that will be memorable for your guests:
Clear communication will ensure the smooth running of your customers’ celebrations – Function sheets, special requests, dietary requirements should all be known and everything in place prior to your guests arriving.
Hire help if you need to, it is a busy time of year – ensure your temporary staff understand the ethos of your business and are fully briefed together with your permanent staff.
Research a special gift for your guests and surprise them, personalise it taking in to account their preferences – it is the time for giving.
Involve everyone – teamwork is crucial.
Smile – spread some Christmas cheer, it is infectious. Get in the festive mood before your guests arrive so they can join in the fun.
Tipple – check your supplier orders and ensure there is enough for everyone, there is nothing worse than running dry.
Meet- each and every one of your guests. Remember the true meaning of being hospitable is to give a warm welcome.
Anticipate – what else does your guest need?
Santa’s here – well it is Christmas, who else were you expecting? 😉