Hospitality Courses & Training
Your Key to Success
Understand the needs of your business
Be introduced to the signature model that you can use to revamp your business and make it even more successful. Identify your business culture and values, and learn how to embed this through everything you do, so you, your staff and your business, lives and breathes it on a daily basis.
What you learn in this masterclass can be applied directly to your business. To book your place then Schedule a Call with us to make arrangements.
Creating a Star Quality Experience
Pay it Forward with Random Acts of Kindness
As you step into the shoes of your guests, this masterclass will open your eyes as to what you can do to add value to your guest experiences… a journey that all hospitality professionals should embark on.
What you learn in this masterclass can be applied directly to your business. To book your place on this course then Schedule a Call with us to make arrangements.
Monthly Online Courses for Individuals
Embark on a virtual learning journey with our comprehensive workshop series
Designed to sharpen your skills and broaden your hospitality business knowledge. Each one-hour workshop is crafted to provide actionable insights, fostering a dynamic and engaging online learning experience. Whether you’re looking to enhance your professional expertise or stay abreast of industry trends, our thoughtfully curated virtual workshop schedule offers a diverse range of topics to suit your interests and career goals.
Transforming Customer Experiences
Principles of Customer Service – One Day
This hands-on training will equip you with practical skills and strategies to enhance customer satisfaction, boost loyalty, and ultimately drive business success. Our expert trainer will guide you through interactive sessions, covering topics like effective communication, problem-solving, and creating memorable customer experiences.
Each delegate will receive a WorldHost certificate and an e-book on course completion.
Principles of Customer Service Online Course
The Principles of Customer Service is also delivered in modular format online via zoom. 4 weekly sessions each lasting 1.5 hours. You must commit to all 4 sessions to complete the course.
Customers are Your Lifeline
How to be truly Hospitable
This course will look at the importance of welcoming your guests and how to relate to them in a way that only they as an individual will understand. Focusing on attitude, behaviour, communication and basic etiquette, you will learn how to be eloquent with your guest interactions to deliver a seamless service. This is a tailored course specific to your organisational requirements.
Building a Super Team
Empowering your Supervisors and Managers
This course is for your Supervisors and Managers to fully understand their role and learn how to motivate their teams. The art of negotiation, delegation and organisation are just some the skills that will be explored. It is time for them to step up and lead from the front.
This is a tailored course specific to your organisational requirements. To book an in-company course then Schedule a Call with us to make arrangements