Hospitality Courses & Training
MASTERCLASS
Your Key to Success
Understand the needs of your business
Be introduced to the signature model that you can use to revamp your business and make it even more successful. Identify your business culture and values, and learn how to embed this through everything you do, so you, your staff and your business, lives and breathes it on a daily basis.
What you learn in this masterclass can be applied directly to your business. To book your place then Schedule a Call with us to make arrangements.
MASTERCLASS
Creating a Star Quality Experience
Pay it Forward with Random Acts of Kindness
As you step into the shoes of your guests, this masterclass will open your eyes as to what you can do to add value to your guest experiences… a journey that all hospitality professionals should embark on.
What you learn in this masterclass can be applied directly to your business. To book your place on this course then schedule a call with us to make arrangements.
Virtual Workshops
Monthly Online Courses for Individuals
Embark on a virtual learning journey with our comprehensive workshop series: Download the Star Quality Training Courses Overview
Designed to sharpen your skills and broaden your hospitality business knowledge. Each one-hour workshop is crafted to provide actionable insights, fostering a dynamic and engaging online learning experience. Whether you’re looking to enhance your professional expertise or stay abreast of industry trends, our thoughtfully curated virtual workshop schedule offers a diverse range of topics to suit your interests and career goals.
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WorldHost Courses
Transforming Customer Experiences
Principles of Customer Service – One Day
This hands-on training will equip you with practical skills and strategies to enhance customer satisfaction, boost loyalty, and ultimately drive business success. Our expert trainer will guide you through interactive sessions, covering topics like effective communication, problem-solving, and creating memorable customer experiences.
For more information download the WorldHost Course Overview
Delegates will receive a WorldHost certificate and an e-book on course completion.
In Partnership with Thrive Hospitality Training
Professional Recognition Awards
Institute of Hospitality
The Institute of Hospitality Professional Recognition Awards (PRA) is a professional award designed to recognise an individual’s contribution to their own development and that of the organisation.
A minimum of two industry peers and Fellows of the IoH will undertake the assessment by way of a review of your reflective writing and CV, followed by a professional ‘conversation’ – exploring your opinions, reflections, and solutions to a comprehensive and appropriate industry case study.
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In Partnership with Thrive Hospitality Training
Hospitality Leadership Training
Confederation of Tourism and Hospitality
This CTA Level 3 qualification comprises of 6 units and is for Hospitality and Service Companies from any sector who identify key individuals that they wish to retain in the organisation through the development of their Leadership, Knowledge and Skills.
In-person sessions every other week and online sessions via zoom in the weeks in between, ensures a dynamic and flexible learning experience.
