How to Turn Around a Failing Business – Masterclass

At the end of last year I published my book “Star Quality Hospitality – The Key to a Successful Hospitality Business” and within five weeks of it’s launch, it became an Amazon Best Seller for Hospitality Travel and Tourism.

Star Quality Hospitality Book Cover

Since publishing my book it has been reviewed in Hospitality Magazine – the subscription magazine for members of the Institute of Hospitality. I have spoken as an Industry Expert at The Independent Hotel Show and The Hotel and Catering Show and my top tips on How to Give a First Class Welcome were featured in The Caterer. However the highlight for me so far has to be the thank you note I received from Alex Polizzi after she read her copy where she wrote: “…it is immediately apparent that you are as passionate about the hospitality industry as I continue to be. I am sure we have a great deal in common! With very best wishes, Alex Polizzi” 

ALex Polizzi Note

This week I was invited to present a Masterclass on “How to Turn Around a Failing Business” to the students at the Edge Hotel School.

Masterclass 7

The masterclass was based around the model of the key that I use in my book.

Key Model From Book

Video highlights from this are now available to view on YouTube. The first video focuses on “The Business of Hospitality” and the second video on the fact that “Customers Are Your Lifeline”. There is also a third part to this workshop although to find out what that is you will have to attend one of my masterclasses or read my book.

“Star Quality Hospitality – The Key to a Successful Hospitality Business” is available on Amazon on Kindle and in paperback.