Your Investment

We have three ways you can work with us as shown below. The length of your investment will be dependent on your individual and business requirements.

Mise En Place

For individuals and businesses that want to update their skills and knowledge to keep them in line with their competition.

Virtual Workshops

  • Hospitality Harmony: Operational Solutions for Seamless Guest Experiences
  • Strategic Staffing Success: Recruiting and Training Excellence
  • Guest-centric Excellence: Moving from guest needs and expectations to Going the Extra Mile
  • Navigating Success: Business Excellence and Industry Trends
  • Unlocking Discoverability: Leveraging Online Resources for Hotel Visibility
  • First Impressions Matter: Proactive Guest Engagement and Profile Building
  • Rapport Building Mastery: Establishing Genuine Connections
  • Heartfelt Hospitality: Personalizing Guest Experiences and Embracing Random Acts of Kindness
  • Flawless Farewell: Crafting Smooth Departures for Raving Reviews
  • Loyalty Boost: Elevating Guest Retention and Building Lasting Loyalty
  • Return with Delight: Crafting Unique and Memorable Welcome Experiences for Returning Guests
  • Thriving in Hospitality: Unveiling Employer Expectations for Attitude and Behaviour
Your Mise en Place investment

Each bite size virtual workshop lasts for up to an hour.

One workshop will be delivered each month.

For more information on the virtual workshops download the Star Quality Training Courses Overview

Cooking On Gas

For businesses that are looking to develop their staff and take their business to the next level.

Face to Face In house training

Masterclasses, and bespoke tailored half day or full day training on specific areas requested such as soft skills training: attitude, behaviour, complaint handling, operational service training or human resource procedures: recruitment, training, appraisal, disciplinary, or health and safety.


  • Your Key to Success – Understand the needs of your business
  • Creating a Star Quality Experience – Pay it Forward with Random Acts of Kindness

Tailored courses delivered to clients include:

  • The Name Game [Dukes London]
  • Delivering Service Excellence [Baycroft]
  • Banqueting Service Delivery and Personal Presentation [St Mary’s Uni Twickenham]
  • Motivation and Team Member Recognition [Red Carpet Cinema]
  • The Art of Tajness [Taj Hotels]
  • Customers are your Lifeline: How to be Truly Hospitable [London Bridge Hotel]
  • Building a Super Team: Empowering your Supervisors and Managers [London Bridge Hotel]
Your Cooking on Gas investment

Half day in house training for up to 12 people

Full day in house training for up to 12 people

Too Hot to Handle

For businesses that have operational and staffing issues and need assistance to keep ahead of their competition.

Discovery Session

This will be a short meeting held online to find out how we can assist your business.

Star Quality Hotel Assessment

This would include an initial assessment of your business and service delivery level derived from an overnight stay and / or meal at your property from which a detailed report will be written.

Consultancy Project

From this report and in discussion with you a tailored programme would then be put together to work on the areas of improvement, which could include:

  • Working alongside the team
  • Updating procedures
  • Writing risk assessments
  • Training
  • Coaching
  • Implementing a mystery shopper programme
  • plus any other recommendations to take the business forward
Your Too Hot to Handle investment

Your consultancy programme starts with for your Star Quality Hotel Assessment and report and from that a project based fee will be charged based on your specific needs and budget.