This morning I had the pleasure of running the WorldHost Service Across Cultures course to some of the managers from the J D Wetherspoon Pub company as a taster session, as it is part of a suite of courses from the WorldHost Customer Service programme.
The Service Across Culture course improves awareness of the delegate’s feelings, misconceptions and biases when serving people from different nationalities and helps with improving communication skills. The delegates are also able to gain a deeper understanding of their role and responsibilities with regards to improving inter-cultural understanding and were updated with the latest travel trends of our overseas visitors travelling to our country.
In order for delegates to pass this course they need to demonstrate their participation throughout and complete a review exercise. I am delighted to say that all those that attended today have passed with flying colours.
Feedback from the delegates:
“Very enjoyable as throughout encouraged to contribute and interact – fun and informative”
“Very well planned and organised session – many thanks”
“Very good course, well presented, enjoyed”
The WorldHost Customer Service programme is comprised of five courses:
– Principles of Customer Service
– Principles of Supervising Customer Service Performance
– Service Across Cultures
– Customers with Disabilities
– Ambassador Workshop
All delegates receive a workbook to use during the course, and a WorldHost pin and certificate on completion. For more details and to book on to any of the above courses email: [email protected]