I have been training the staff at the award winning Shampan Group the WorldHost Principles of Customer Service course. All their staff that have attended this training have passed the course.

As well as training their staff the basic principles I have also had the pleasure of training 16 of their staff from across their three restaurants, the WorldHost Principles of Supervising Customer Service Performance course. They are one of the first organisations to take part in this course which has just been launched. When asked what were some of the key things they have learnt on the course, they said:

“Positive Attitude towards Customers and Staff ” –  Ayovi Koutouklui

“Leadership” – Md Moynal Haque

“Importance of  having a Clear Vision” – Raju Gurung

Some comments on the training itself:

“Lovely day” – Shabab Uddin, “Enjoyed it” – Ayovi Koutouklui, “Fantastic Trainer” – Md Moynul Haque

For more information on the WorldHost Customer Service courses – visit my website

Taster sessions can be arranged or watch a short video clip of us in action.