I am delighted to say that the Star Quality Experience – Big reveal is now here and I can show you the cover for my next book “Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys”…

This book has already had some glowing reviews including:

‘…exhilarating, inspiring and covers every aspect of delivering a ‘Star Quality
Experience’. I have no hesitation recommending this book to students studying hotel
management, hoteliers progressing their careers, and to experienced hoteliers…’
Harry Murray MBE MI FIH, Chairman, Lucknam Park Hotel & Spa

(Review featured on the front cover)

‘Following on from her first book Star Quality Hospitality, Monica moves on to help
those in the industry with insights to improving engagement with guests, delivering tips
to create holistic customer focused strategies…’
Steven McGovern – Director of Sales and Marketing, The Stafford London

(Review featured on the back cover)

‘Detailing real-life scenarios that hoteliers can relate to, this easy-to-follow guide covers
every aspect of the customer journey, and what you can do to improve… I was hugely
impressed with the level of detail contained in the book and defy anybody not to put it
down feeling inspired!’
Zoe Monk – Editor, Boutique Hotelier

(Review featured on the back cover)

Above are just extracts from these reviewers, other reviewers who have also contributed include:

Andrew Thomson – General Manager, The Halkin by COMO

Alexandra Tollman – Director of Sales, Red Carnation Hotels

Roy Sommer – Hotel Manager, Courthouse Hotel London

Adam Rowledge FIH – General Manager, Georgian House

Jason Hilton – Owner, De Rougemont Manor

Francesco Antonazzo – Room Service Manager, South Place Hotel

Kelly Vadukar – Marketing and Guest Experience Specialist, Glion Institute of Higher Education

and the Foreword has been very kindly written by Peter Hancock – Chief Executive, Pride of Britain Hotels

All the reviews are in the book and can be read once the book is published and available on Amazon. The book will be available in paperback and in Kindle format…. very soon!

If you would like to be notified as soon as it is published, please email me on [email protected] and I will contact you directly.