Star Quality EXPERIENCE – The Book
The Hotelier’s Guide to Creating Memorable Guest Journeys
- Find out what you need to do to ensure your guests book with you
- Gain insights from esteemed hoteliers to create memorable guest experiences
The Hotelier’s Guide to Creating Memorable Guest Journeys
To create memorable guest experiences, as a hospitality professional you need to put yourself in your guests’ shoes. Go on a journey with a difference, as you explore what the hotelier in the know does before even meeting their guest, the touch points during their guests stay, and what happens after their guest leaves. This book will give you the tools you need to make this a reality:
- Find out what you need to do to ensure your guests book with you
- Work out how much you really know about your guests
- Gain insights from esteemed hoteliers on how they make their guest experiences memorable
- Get your guests to rave about you
- Follow through and implement the top tips to keep your guests coming back
The information in this book will set you apart from your competition. It will equip you with all you need to know to ensure you take every one of your guests on a journey they will remember…
The exercises contained in this book are also available as a free downloadable resource
Testimonials
…exhilarating, inspiring and covers every aspect of delivering a ‘Star Quality Experience’. I have no hesitation recommending this book to students studying hotel management, hoteliers progressing their careers, and to experienced hoteliers…
Following on from her first book Star Quality Hospitality, Monica moves on to help those in the industry with insights to improving engagement with guests, delivering tips to create holistic customer focused strategies…
Detailing real-life scenarios that hoteliers can relate to, this easy-to-follow guide covers every aspect of the customer journey, and what you can do to improve… I was hugely impressed with the level of detail contained in the book and defy anybody not to put it down feeling inspired!
