Tag Archive for: Customer service

WorldHost goes Mobile

When working in hospitality you have to ensure that your staff are able to deliver Customer Service Excellence and one way to help them to do that is to invest in their training. Regular readers will be aware that I train the whole suite of WorldHost Training courses which include the following: Principles of Customer Service Course, Service […]

Hospitality Rising Stars Celebrate Success

Once again it is Award Season for the Hospitality Industry and there are too many award ceremonies to mention and attend, although there are two awards that are very close to my heart. These are the ones that recognise the up and coming rising stars in our industry – these are the names we should be […]