The other week I was invited by LCCA to speak to a group of Hospitality students on the topic of ‘Becoming a Hospitality Professional’. LCCA – The London College of Contemporary Arts runs HNC and HND Hospitality Management courses. When I met the students I started the workshop with a short quiz on the hospitality industry […]
As a Hospitality Consultant I love to get out and about meeting new people, and checking out different venues, particularly hotels and restaurants as they are my speciality. I love helping businesses to be the best at what they do, because these days being good is not good enough. So to find out what a […]
When working in hospitality you have to ensure that your staff are able to deliver Customer Service Excellence and one way to help them to do that is to invest in their training. Regular readers will be aware that I train the whole suite of WorldHost Training courses which include the following: Principles of Customer Service Course, Service […]
In the wake of the recent terror attacks in Paris we have all been saddened by these events and our hearts go out to all those affected. What is very shocking is to hear that as individuals go about their every day business innocent civilians are caught up in these atrocities. How safe is it now […]
Once again it is Award Season for the Hospitality Industry and there are too many award ceremonies to mention and attend, although there are two awards that are very close to my heart. These are the ones that recognise the up and coming rising stars in our industry – these are the names we should be […]
