I have been working with Robert Richardson FIH, General Manager at The Grand in Folkestone who has been implementing my Star Quality Experience online course at his hotel. His award winning hotel is a Grade II listed building that is privately owned with strong links to the local community. At The Grand, Robert has a […]
The hospitality industry is renown for its celebrity chefs who make a name for themselves with their TV shows and signature dishes, and it is the front of house staff who are merely seen as waiters, and seem to fall under their shadow. Although there is a whole art of service to being able to […]
I was invited to attend the ‘Thought Leaders in Hospitality’ breakfast meeting this morning which was organised by SiteMinder, Revinate and IDeaS and held on board The Sunborn Yacht Hotel which is docked at Excel. The theme of the meeting was to look at ‘What will the hotel industry look like in 2020?’ The session […]
In the wake of the recent terror attacks in Paris we have all been saddened by these events and our hearts go out to all those affected. What is very shocking is to hear that as individuals go about their every day business innocent civilians are caught up in these atrocities. How safe is it now […]
Once again it is Award Season for the Hospitality Industry and there are too many award ceremonies to mention and attend, although there are two awards that are very close to my heart. These are the ones that recognise the up and coming rising stars in our industry – these are the names we should be […]
