BPP University is known as ‘The University for the Professions’ and have recently launched their Hospitality Degree qualifications. I was delighted to be invited to carry out a BPP Hospitality Interview and professional conversation which was videoed for their students. I was interviewed by their Deputy Dean, Paul Evans about my career and all things Customer Service related […]
It is this time of year that you see posts about hospitality predictions for 2017. That is all well and good although we really need to be looking further ahead as what can you really do in the next few weeks to make your 2017 a roaring success? Your plans for 2017 should have been […]
After the successful publication of my first book Star Quality Hospitality – The Key to a Successful Hospitality Business I am delighted to announce that my second book is all about delivering a Star Quality Experience. Having spent the last 9 months, researching, interviewing and writing this book I am very excited to say that my […]
The hospitality industry is extremely competitive. Almost every day you read about a new opening or a hotel that has been refurbished and is about to re-open. So what can you do to ensure that you keep ahead of your competition? What is it that will make you unique? Some hotels will focus on their […]
