Tag Archive for: Monica Or

BPP Hospitality Interview

BPP University is known as ‘The University for the Professions’ and have recently launched their Hospitality Degree qualifications. I was delighted to be invited to carry out a BPP Hospitality Interview and professional conversation which was videoed for their students. I was interviewed by their Deputy Dean, Paul Evans about my career and all things Customer Service related […]

Star Quality Experience – Big Reveal

I am delighted to say that the Star Quality Experience – Big reveal is now here and I can show you the cover for my next book “Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys”… This book has already had some glowing reviews including: ‘…exhilarating, inspiring and covers every aspect of delivering […]

Star Quality Hospitality goes International

Those of you that follow me and regularly read my newsletter will be aware that I wrote ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ for hotel owners and managers to assist them to run their businesses more profitably. Since the book has been published I have been running Masterclasses around the […]