I have been working with Robert Richardson FIH, General Manager at The Grand in Folkestone who has been implementing my Star Quality Experience online course at his hotel. His award winning hotel is a Grade II listed building that is privately owned with strong links to the local community. At The Grand, Robert has a […]
Tag Archive for: Online training
Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
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