I am always highlighting to my clients the importance of how to gain great feedback, reviews and testimonials. For those of you that have read my book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys‘ you will know that ‘Reviews’ is just one of the 7 Rs in my model that […]
I would like to introduce you and invite you to meet our Star Quality Hospitality Consultancy Teddy… Star Quality Hospitality Teddy naming competition This teddy is the latest edition to our Star Quality Hospitality Consultancy family although as yet has no name. So we are launching our Star Quality Hospitality Consultancy Teddy naming competition. To […]
BPP University is known as ‘The University for the Professions’ and have recently launched their Hospitality Degree qualifications. I was delighted to be invited to carry out a BPP Hospitality Interview and professional conversation which was videoed for their students. I was interviewed by their Deputy Dean, Paul Evans about my career and all things Customer Service related […]
Today is a very special day as it is my birthday! It is also the day that I have decided to launch my Random Acts of Kindness Challenge. It is a New Year, so its is time for a new challenge! For those of you that have read my book ‘Star Quality Experience – The […]
It is this time of year that you see posts about hospitality predictions for 2017. That is all well and good although we really need to be looking further ahead as what can you really do in the next few weeks to make your 2017 a roaring success? Your plans for 2017 should have been […]