I am always highlighting to my clients the importance of how to gain great feedback, reviews and testimonials. For those of you that have read my book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys‘ you will know that ‘Reviews’ is just one of the 7 Rs in my model that […]
Star Quality Hospitality – Helping to Deliver the 5 Star Experience featured in the ‘Welcoming The World’ programme The British Hospitality Association have produced a news-style programme in partnership with ITN Productions called ‘Welcoming The World’ which was launched at their Hospitality and Tourism Summit 2016 today in front of over 500 industry leaders. Introduced by […]
When working in hospitality you have to ensure that your staff are able to deliver Customer Service Excellence and one way to help them to do that is to invest in their training. Regular readers will be aware that I train the whole suite of WorldHost Training courses which include the following: Principles of Customer Service Course, Service […]
Are your staff true GEMs and do they really know how to WOW your guests? Customer Service Excellence is something that I work with my clients to achieve to assist them to go the extra mile with their guests. Our first impressions are made within 3-5 seconds of seeing something to which we will form […]
This morning I had the pleasure of running the WorldHost Service Across Cultures course to some of the managers from the J D Wetherspoon Pub company as a taster session, as it is part of a suite of courses from the WorldHost Customer Service programme. The Service Across Culture course improves awareness of the delegate’s feelings, […]
