I have just come across a fantastic tool to carry out interactive online training via Skilio. This platform allows you to run seminars and one to one sessions online which is ideal for when I am running my coaching sessions. The idea behind it is that it is a great way for you to learn […]
I have been training the staff at the award winning Shampan Group the WorldHost Principles of Customer Service course. All their staff that have attended this training have passed the course. As well as training their staff the basic principles I have also had the pleasure of training 16 of their staff from across their […]
The Shampan Group comprises of three fine dining Indian Restaurants in the South East: Shampan 2 is located in Bromley Shampan 3 is located in Welling Shampan 4 – Shampan at the Spinning Wheel is located in Westerham. Their newest restaurant is Shampan at The Spinning Wheel which has been opened for just over a […]
As Vice Chairman for the Institute of Hospitality London Branch – I organised their 7th Annual Student Learning and Development Forum which was held at the Premier Inn Kings Cross yesterday. This event proved extremely popular with 100 people booked to attend with students not only from London, but also as far as Bournemouth. The […]
Have a watch of the following video “The 25 greatest unprofessional sins committed by hotel front desk employees” and let me know your thoughts…. Did you spot them all? More importantly how much of this rings true for your employees? If you need assistance with Customer Service at your establishment then come along to our […]
