The Hospitality Blog

Tag Archive for: WOW

Customer Service Excellence

Are your staff true GEMs and do they really know how to WOW your guests? Customer Service Excellence is something that I work with my clients to achieve to assist them to go the extra mile with their guests. Our first impressions are made within 3-5 seconds of seeing something to which we will form […]

By Monica OrMar 4 - 2016

A WorldHost surprise

/1 Comment/in Hospitality /

Over the last couple of months I have had the pleasure of working with staff at The Royal Society of Medicine, training them on the WorldHost Principles of Customer Service Course. So far I have trained 70 of their team members and managers from their Events, Restaurant, Kitchen, Housekeeping, Reception and AV teams. Training has […]

By Monica OrJul 7 - 2014

The Hospitality Blog

Tag Archive for: WOW

Customer Service Excellence

A WorldHost surprise

Star Quality Hospitality

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