Running an independent hospitality business is complex, whether it’s a hotel or restaurant, and mistakes will cost you money – or your reputation. Star Quality Hospitality will give you the key to running a safe and profitable establishment:
Inside this book you will discover the common mistakes that are made by hospitality owner / managers, from business structure through to service delivery. You are given a host of practical tips and checklists that can be implemented immediately to resolve this, which are also available as a free downloadable resource. The solutions offered will produce optimum results which in turn will increase your profitability.
A well-written, well researched guide to the business of hospitality. An essential resource for those studying and working in hospitality across the globe
Star Quality Hospitality has been thoughtfully updated, you still get a superbly practical book, jam packed with helpful tips and checklist, it’s just more current than ever before
Reading as a GM, this book highlights the exact expectations for us as hoteliers to not lose focus of and a clear reminder of what is important to balance the ideal business model and guest experience.
