Running an independent hospitality business is complex, whether it’s a hotel or restaurant, and mistakes will cost you money – or your reputation. Star Quality Hospitality will give you the key to running a safe and profitable establishment:
Inside this book you will discover the common mistakes that are made by hospitality owner / managers, from business structure through to service delivery. You are given a host of practical tips and checklists that can be implemented immediately to resolve this, which are also available as a free downloadable resource. The solutions offered will produce optimum results which in turn will increase your profitability.
To create memorable guest experiences, as a hospitality professional you need to put yourself in your guests’ shoes. Go on a journey with a difference, as you explore what the hotelier in the know does before even meeting their guest, the touch points during their guests stay, and what happens after their guest leaves. This book will give you the tools you need to make this a reality:
The information in this book will set you apart from your competition. It will equip you with all you need to know to ensure you take every one of your guests on a journey they will remember…
The exercises contained in this book are also available as a free downloadable resource
The hospitality industry in the UK often gets a bad press as it is perceived to be an industry of low pay and long hours, although there is so much more to it than that.
This book will follow the careers of hospitality professionals and show how from humble beginnings where this has led them. It will give tips on what you need to know in how to get ahead and move from a stagnant job into having a fulfilling career.
Hospitality is all about welcoming people. No matter what walk of life you are from, our doors are always open. Watch the video interviews of hospitality professionals already working in our industry and hear from the CEOs of the many organisations that can help you with your hospitality career. Get excited as you explore your passion for helping and serving others. The information in this book will make you proud to work in the hospitality industry.
